Quality control for every call and chat across a retail chain

The typical problem

The chain has dozens of stores, and management listens to 1–2% of conversations. It's unclear where sales are lost, which stores lag and what staff need training on.

How we build it

1. The chain's service standard becomes a scoring checklist.
2. Every call and chat is transcribed and scored automatically.
3. Store and rep rankings, common mistakes, lost sales.
4. A morning Telegram report with example calls for regional managers.

What the business gets

Managers see the whole chain every day instead of a monthly sample and know which store to visit first and why. What we measure in a pilot: average score, lost sales, trend of weak stores.