Customer journey automation
Say a customer places an order. From there the system notifies them of every status change, reminds them of their visit and asks for a review — with no action from a manager.
Who it's for
- Service companies, repairs, delivery, salons
- Businesses where managers keep answering "any news?"
What you get
- Fewer calls and messages about status
- Customers arrive on time, fewer no-shows
What it does
- sends order confirmations
- notifies about status changes: in progress, ready, shipped
- sends appointment reminders and cuts no-shows
- lets customers check status themselves in the bot
- collects reviews and ratings after purchase
- brings customers back with repeat offers
Typical scenarios
Order received
The customer instantly gets an order number and timeline.
In progress
Status changes in the CRM and a message goes out automatically.
Ready for pickup
Customers show up on time instead of calling to ask.
Review
After handover the system asks for a rating and review.
Connects to
- Telegram
- Viber
- CRM
- 1С / BAS
- Google Sheets
- API
Questions about customer journey automation
Which channels can you connect?
Telegram, WhatsApp, Viber, SMS and email. We pick channels for your audience — several at once is fine.
We have our own back-office system. Will it work?
Yes. We connect to internal systems via API, database or exports.
up to 24 payments
Pay in instalments with monobank
You can pay for the project in up to 24 instalments. We launch the system right away and the payment is spread over time.
Payment terms